Managed Lab Services
Your hands-on program. Run by us
From a single workshop to thousands of events a year. We build the labs, manage requests, approvals and budgets, staff the trainers, and deliver every session.
You own the outcomes and the reporting. We do the rest.
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2,500+
Events a year run for Microsoft
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5M+
Labs provisioned worldwide
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100+
Customers, startups to Fortune 500
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SLA-backed
Dedicated program team
The problem
Why hands-on programs stall
Running a hands-on program means building content, hosting environments, fielding requests, governing budget, staffing trainers, and proving impact. Each is a discipline of its own, usually spread across teams that have other day jobs. That is why workshops slip, budgets leak, and reporting arrives too late to matter. Managed Lab Services puts all of it on one platform, with one team, under one SLA.
We run the whole operation
end to end
One platform, one team, one SLA. Here is what moves to us.
Content & lab development
Our content team builds and maintains your catalog: your product, your courseware, or ours, with 3,000+ ready labs. Authoring, automation, testing, and a refresh every release.
Hosting & fulfillment
Environments provisioned, monitored, cost-optimized, and torn down. Idle detection and budget caps mean no surprise cloud bills, and cloud spend passes through at your negotiated rates.
Request intake & ticketing
Your field raises event and lab requests in a branded portal. Our ops team triages, schedules, and fulfills against agreed SLAs.
Event delivery
Branded registration pages, invitations, session scheduling, day-of support, and the labs themselves, whether virtual, in-person, or hybrid.
Trainer, proctor & SME staffing
Certified trainers and subject-matter experts nominated, assigned, and managed through our instructor network.
Reporting & proof of execution
Attendance, completions, scores, surveys, and per-event proof of execution your finance and sponsor teams can audit.
The governance engine
Program & Budget Management
The engine under every managed program. Central teams set up portfolios, catalogs, and sponsored budgets; field teams raise requests against them; approvers route, approve, or reject with full audit history; utilization is tracked dollar by dollar, request by request. When the quarter closes, proof of execution rolls straight into invoicing and sponsor reporting, with no spreadsheet reconciliation.
Book a scoping call
Portfolio & catalog setup
Stand up portfolios, catalogs, and sponsored budgets centrally.
Approval workflows
Route, approve, or reject, with delegation and full audit history.
Budget & utilization
Allocate budget and track utilization dollar by dollar, request by request.
POE into invoicing
Per-event proof of execution rolls straight into invoicing.
Role-based access
Distinct views for field teams, approvers, and finance.
How it runs
How a managed program runs
From first scope to quarterly review, here is the operating rhythm.
Scope
We define the program with you: audiences, catalog, volumes, budget streams, and SLAs.
Stand up
Branded request portal, registration experience, lab catalog, and reporting, live in weeks.
Field requests, central control
Your teams ask; your approvers govern; our ops team fulfills.
We deliver
Content, environments, trainers, and day-of support for every session, end to end.
You see everything
Real-time dashboards plus quarterly business reviews with utilization, outcomes, and recommendations.
Self-Service or Managed
Run it yourself, or hand us the keys
Both are the full platform on an annual contract. The difference is how much your team runs and how much we do.
| Self-Service | Managed | |
|---|---|---|
| Build labs | Lab Builder, pre-built catalog, your authors | Our content team builds & maintains |
| Host & optimize | Your team, with platform tooling | We run provisioning, hosting & cost optimization |
| Requests & budgets | Standard approval workflows | Full intake, portfolio & budget governance |
| Run events | Your team, on the events module | We run registration, delivery & day-of support |
| Trainers & SMEs | Bring your own | Staffed from our certified network |
| Support | Standard support | Dedicated program team, priority SLAs |
| Best for | Teams with their own ops capacity | Programs at scale across GTM, field events, certifications, and academies |
Who runs managed programs
Who runs a managed program
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Cloud & software vendors
Field GTM programs: immersion workshops, partner workshops, and customer enablement at thousands-of-events scale.
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ISV certification programs
Official certification labs and ATC networks, with content kept current on every product release.
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Enterprises & GSIs
Internal academies and client-facing programs, without building a lab-ops team.
Microsoft runs its global Innovation Workshops on CloudLabs Managed Lab Services: 2,500+ events a year, delivered end to end.
How it's priced
Priced to your program
Managed programs are quoted to scope on an annual contract: a program fee covers the platform, your dedicated team, and governance setup; delivery components are billed per event or per seat, depending on the motion; and cloud consumption passes through at your rates, or burns down through Azure and AWS Marketplace commitments.
Start small. Many programs begin with a single funded pilot event.
FAQ's
Managed programs, answered
Book a scoping call
What a scoping call covers
Bring your program, or the RFP on your desk. In 30 minutes we'll size it and give you a model for finance. Here's what we'll cover:
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Your catalog & volumes
What you'll run, for which audiences, and at what scale.
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The operating model
What your team keeps, and what our program team takes over.
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Governance & budgets
How intake, approvals, and sponsored budgets map to your process.
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A model for finance
Program fee, delivery components, and cloud passthrough, sized to scope.
Have a program in mind or an RFP on your desk?
Book a 30-minute scoping call: we'll size the catalog, the volumes, and the team, and give you a model you can take to finance.